PRIVACY & SECURITY POLICY OF STICKS ON FIRE

Version of May 2018

Your personal information is stored once you visit our website. We can imagine that you would like to know why we ask for your personal information and what we do with it. We explain that in this document. Do you have any questions after reading this, please let us know via our email address info@sticks-onfire.com.

Very safe

All information that you leave with us, we will keep it very safe with the most modern techniques. You can read below why and when we do give your information to anyone. We always demand that those third parties will handle your data just as carefully as we do and that they are only used for the purpose for which they have received them. If you feel that this does not happen, please let us know via info@sticks-onfire.com.

Personal

Often, we use your information to make your experience as personal as possible. For example, we use data from previous orders, emails, your IP address and surf and search behavior kept in cookies. You can read more about cookies in our cookie policy.

What we do with your data

We use your data for tracking your visit and follow up on your request(s) and order(s), so your experience on our website will be a personal one.

Deliver your order

For your order, we have your name, email address, address (s), pay information and may need your phone number. This allows us to deliver your order and keep you informed about your order. We give your information to others when needed for an order, for example to food delivery services and our distribution centre. We demand of our external vendors that they deal with your data just as carefully as we do.

Your membership

We store the following information: your name, address(es), phone number, e-mail address, shipping and payment information and specified information and interests (for example, if we have asked you your birth date). Convenient, because then you don’t have to enter this information each time. We will also keep information about your previous orders so that you can easily find it again.

Customer service

For any questions, you can contact us by email: info@sticks-onfire.com

Newsletters

You can sign up for our newsletter. To stay informed of our offers, promotions and our news. The newsletters, we put together based on your visit, data, IP address, previous orders and cookie techniques. That makes the newsletter more interesting for you. Would you like to cancel receiving newsletters from us then use the link in the newsletter. Read more about cookies and how you can put them out if you want to, in our cookie policy.

Improve our website and service

We’re always working to improve our services. Therefore, we can use your data to ask if you want to join to an informal customer or market research. Your email address at the end of the investigation will be deleted.

Fraud

We don’t support fraudulence actions. This is why we use customer information in order to investigate and prevent fraud. If we sense fraudulence actions, we give customer information to the Government.

Payment

Any fees should be paid in time. We may pass your personal information to a collection agency and/or bailiff who collects unpaid invoices on our behalf.

Business customers and partner program

Also from our business clients and partners, we store the contact information. Is this personal data, then we deal with this data just like that of our other customers.

Social media

If you click on one of our social media links, you will be directed to a third party like Facebook where the privacy policy of these party is valid.

If there is something you would like to ask or you want to consult about or remove your details, please feel free to contact us at info@sticks-onfire.com

More information on cookies can be found in our cookie policy.